PRIVACY POLICY

In compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

1. Collection of Personal Data

We may collect:

Name

Email address

Contact number (if submitted)

IP address

Review content

Any other information voluntarily provided

We only collect data necessary to operate the Platform.

2. Purpose of Collection

Your data may be used to:

Verify authenticity of reviews

Contact you regarding review disputes

Improve platform security

Prevent fraudulent submissions

Comply with legal obligations

We do not sell personal data.

3. Disclosure of Personal Data

We may disclose data:

When required by law

For dispute investigation

To regulatory authorities if necessary

We will not publicly display private contact details without consent.

4. Protection of Personal Data

We implement reasonable security measures to protect:

Unauthorized access

Disclosure

Alteration

Misuse

However, no internet transmission is 100% secure.

5. Retention of Data

We retain personal data only as long as necessary to:

Fulfill platform purposes

Resolve disputes

Comply with legal requirements

6. Access and Correction

Under PDPA, individuals may request:

Access to personal data

Correction of inaccurate data

Requests can be submitted to:
[Insert Contact Email]

7. Withdrawal of Consent

You may withdraw consent for data use by contacting us.
However, this may require withholding the upload of your review.

8. Data Protection Officer (DPO)

For PDPA-related matters, contact:

Data Protection Officer
Email: [Insert Email]

REVIEW DISPUTE POLICY

Review Dispute & Investigation Policy

We are committed to fairness and transparency.

1. Right to Respond

Coaches have the right to:

Publicly respond to reviews

Provide clarification

Share contextual information

We strongly encourage professional responses rather than removal requests.

2. Grounds for Dispute

A review may be disputed if it:

Is factually incorrect

Is submitted by someone who was never a client

Contains fabricated claims

Includes private personal information

Violates platform rules

3. Investigation Process

When a dispute is submitted:

We acknowledge receipt within 7 working days.

We may request supporting evidence from both parties.

We conduct a neutral review.

A decision is made based on available evidence.

Possible outcomes:

Review remains unchanged

Review edited for compliance

Review removed (if policy violation is confirmed)

4. No Guaranteed Removal

We do not remove reviews simply because they are negative.

Transparency is core to our mission.

5. Abuse of Dispute System

Repeated false disputes or harassment may result in:

Account suspension

Profile restrictions